Terms and ConditionsBy Placing An Order On AcidFlyers.com, You Agree To The Following Terms:
Understanding the Ordering Process:
As an online printer specializing in the gang-run format, there are certain variables that are out of our control and must be taken into consideration by customers who place an order. Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer.
If our printing does not meet industry standards due to errors made on our behalf, we will either re-print and re-ship the job at no charge or give a credit for a future order. We will not refund money for any reason once an order is finalized. Orders mistakenly placed for the wrong product, quantity, files, shipping method, or payment method are out of our control; as such, we shall not be held responsible, nor will we be obliged to provide a discount of any sort.
If a re-print is approved due to an error on our part, the re-print must be done using the same file(s) from the original order. As a provider of convenient, fast, and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible — if you have any questions at all about products, turnaround, quality, or anything else, please contact us before placing your order. View our turnaround times on each specific product calculator.
What is a re-printable item?
- Errors made on our behalf during the production process.
- Color discrepancies on digitally-printed items if a hard-copy proof has been approved and signed.
What is not a re-printable item?
- Grammatical or spelling errors, or omissions made on artwork provided by the customer.
- Incorrect artwork specifications on customer-supplied artwork, such as incorrect bleed, low-resolution elements, incorrect postal automation area, etc.
- Grammatical or spelling errors, or omissions made by our design department if the customer has approved the job for print (i.e. they have approved the artwork as shown in the provided proof).
- Color discrepancies on any gang-run offset item unless exact colors were ordered with a hard-copy proof.
- Jobs that are cut within 1/4th of an inch of the actual product size.
Before any job is approved for re-print we require samples to be sent to us for verification. We may, at our discretion, issue a pickup request by FedEx/UPS of the original order. All re-prints will be completed using the original artwork submitted.
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
2. Payment Terms
ALL orders must be prepaid due to the speed of our turnaround.
3. Late Payments
All payments that are not received within 30 days from when the order was placed or by agreed upon date will be assessed a 20% late payment charge.
http://www.acidflyers.com reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). AcidFlyers.com also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. AcidFlyers.com is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to AcidFlyers.com for printing and/or publication.
5. Flyer Tagging
AcidFlyers.com reserves the right to place a tag similar to "Printed by AcidFlyers.com" on the printed material unless customer states that they would prefer it not to appear when initially placing order. There may be a fee assed if you elect not to have a tag placed on your flyer. Under no circumstances will AcidFlyers.com tag business cards or reseller accounts.
6. Current Specials
In order to receive the discounts associated with AcidFlyers.com's "Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed. If participating in company specials or receiving discounts, you agree to be a member of our mailing list; if you are not already and you also agree to authorize AcidFlyers.com to tag your printed flyer (see section 4) unless you are a reseller or otherwise agreed upon.
Specials are only available to eligible customers and specials can be updated at any time.
Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders cancelled after the business day order was placed. In those instances we will issue store credit.
8. General Refund Policy
Under no circumstances will AcidFlyers.com issue a refund. We only issue store credit.
9. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from AcidFlyers.com shall be dealt with between the customer and AcidFlyers.com. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
10. Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit may not be used for Design or Event Ticket Printing. Store credit may not be combined with any current specials or other promotion.
11. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. AcidFlyers.com can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with AcidFlyers.com are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
AcidFlyers.com's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. AcidFlyers.com warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. AcidFlyers.com makes no other warranty and no actions or words of AcidFlyers.com or its officers, employees or agents shall constitute a warranty.
13. Governing Law and Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Tampa, Florida and shall be subject to the substantive law of the State of Florida. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
The customer represents that it has the legal right to produce all printed materials ordered from AcidFlyers.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against AcidFlyers.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by AcidFlyers.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold AcidFlyers.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending AcidFlyers.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing AcidFlyers.com for any legal fees and expenses it reasonably incurs in responding.
15. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. AcidFlyers.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until AcidFlyers.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. AcidFlyers.com does not archive your work for longer than it takes to produce the final product. Please save your work!
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate.
17. Prepress Proofs
When ordered by the customer, AcidFlyers.com will submit color proofs for the customer's review and approval for a fee of $100. A minimum shipping charge of $25 is required to send a proof via express air shipping.To request a proof you must order it through the website shopping cart system when placing your print order. Proofs must be returned to AcidFlyers.com marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. AcidFlyers.com will not be responsible for undetected production errors if:
- Proofs are waived by the client;
- The work is printed per the client's written OK;
- Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes.
18. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
The generally accepted trade practice is plus or minus 10%.
20. Delivery/3rd Party Shipping/Pickup
Charges for delivery of materials and supplies from the client or the client's supplier to AcidFlyers.com are not included in quotations unless specified. AcidFlyers.com is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. If the "pickup" option is selected when the order is originally placed you will have 15 calendar days to retrieve materials. If more than 15 calendar days elapses the order is considered abandoned and AcidFlyers.com has the right to discard materials, unless otherwise agreed upon in writing. Orders that have delivery or shipping selected will be shipped immediately upon completion. Shipping carriers visit our plant mon-fri (4pm-6pm) and pickup completed orders, exceptions are holidays or if the office is closed due to inclement weather. If your order is not ready by the time the shipping carrier visits our plant, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport. If you will be picking up your order on a Saturday, please be aware Saturday pickup is a courtesy service and is by appointment only. If Saturday pickup is available in your location you will be contacted on Saturday between 12pm and 3pm and a Saturday pickup fee will be collected in cash at the time of pickup.
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, AcidFlyers.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that AcidFlyers.com's performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from AcidFlyers.com shall be dealt with between the customer and AcidFlyers.com.
22. Right to Subcontract
AcidFlyers.com shall have the right to assign any portion of the work required to another vendor.
23. Workmanship Guarantee
We guarantee all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
- Most printing begins during the 3rd shift Monday-Friday, therefore turnaround is based from when production begins.
- When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4x4 flyer you would select "CD Insert (4.75 x 4.75)" and note in the special instructions that you want a 4x4.
- When placing an order your final piece MAY be up to an 1/8th inch smaller or larger than actual order size unless exact size is selected.
- When placing an order your final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
- When reordering, colors MAY be slightly different then original order. (unless a hard proof is purchased and color matching is purchased for an additional fee).
- If files are submitted and do not meet our bleed specifications, AcidFlyers.com reserves the right to add a border to the artwork.
- If files are submitted in RGB mode, you are authorizing AcidFlyers.com to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting).
- If we only receive one file for a job we will assume that file is to be used for side 1 and side two is blank, unless otherwise stated.
- We will NOT accept files that are emailed. All orders MUST be placed through the website.
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.
25. Turnaround Estimate
Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (please see section 23., sub category a. for more information on when printing occurs.
Print turnaround times displayed on the price calculator page are only estimates. At AcidFlyers.com's discretion, if a job does ship by the estimated turnaround, AcidFlyers.com may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of AcidFlyers.com. Resellers do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".
26. Privacy Statement
Any information AcidFlyers.com collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, current special notification, billing, and shipping purposes only.
AcidFlyers.com may use your product for samples or advertising purposes.
Our name will appear as "PrintingFulfillment" on your credit card statement.
29. Billing Penalties
There will be a $25 charge for all returned checks
30. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
31. Changes to our Terms & Conditions Policy
AcidFlyers.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise. This policy was last changed on December 13, 2012.